Community Outreach Field Manager

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

As a "Community Outreach Field Manager" (Internally known as Field Manager) in the Cecil Williams Ambassador program, you lead a dynamic team dedicated to unconditional love and community-building in the vibrant Tenderloin neighborhood of San Francisco. You directly engage with housed and unhoused residents, businesses, landlords, Single Room Occupancy (SRO) facilities, City Staff, partnering non-profits, and other stakeholders, embodying the values of GLIDE to provide Quality Assurance and leadership in community building. You help ensure that each Ambassador equips stakeholders with information regarding neighborhood resources and services, assists those in need to directly access services, provides low-threshold case management, and represents GLIDE as a model brand Ambassador.

The Field Manager is “in our streets” ensuring that the Ambassadors facilitate safety, cleanliness, and meaningful access to shelter, food, medical care, behavioral health care, testing, medication-assisted treatment, and other support services. This position requires direct contact with diverse, high-risk individuals with complex needs, many of whom are active substance users, evening hours, and continuous neighborhood outreach. Regular and predictable attendance is required. The Field Manager is a community leader, uplifting GLIDE’s legacy of unconditional love while working for the people in our community. The incumbent is required to perform all functions of the Street Ambassadors when necessary, along with oversight, quality assurance, reporting, and employee coaching.

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.