Network Security Support Engineer

Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week.

About Kerv Connect Cloud

Kerv Connected Cloud is the networking, security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud.

We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes.

Our services and solutions portfolio focusing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation.

All About You

We’re looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.

You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.

Your part to play

Provide advanced support for network and security incidents & service requests

Lead implementation of change requests and project tasks

Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship

Troubleshoot complex networking/security issues across customer environments

Manage ISP circuits and liaise with providers as needed

Maintain high-quality documentation and ensure knowledge sharing within the team

Participate in the out-of-hours on-call rota and flexible shift coverage

Required Expertise

4–5 years’ experience in a network & security support role

ITIL Service Principles

SD-WAN deployment & troubleshooting

Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)

Advanced routing (OSPF, BGP, MPLS)

Switching (Layer 2/3)

ISP circuit management

DDI (DNS/DHCP/IPAM)

Monitoring tools (SNMP, API-based platforms)

ITSM platforms (Autotask, ServiceNow)

Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)

What You Bring

Strong technical problem-solving and troubleshooting skills

Ability to create and maintain high-quality documentation

Excellent communication and customer service skills

Time management and task prioritisation in fast-paced environments

Professional, proactive, and collaborative approach