Customer Experience Associate
About Peec AI
Peec AI is the analytics platform for AI search. People increasingly discover products and make buying decisions through ChatGPT, Perplexity, Gemini, and Google's AI Overviews instead of traditional search, and most brands have no idea where they show up in those answers. Peec gives marketing, SEO, and growth teams the data to see exactly that: how visible their brand is across AI platforms, how they compare to competitors, and where to win.
We are defining this category, and the market is moving with us. Peec is a Series A company backed by 20VC and Singular, past $10M ARR, with a 80+ person team across our Berlin HQ and our new New York office.
About the role
We’re looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.
What you’ll do
Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
Help design and scale our CX process - from building out a help center to improving in-app onboarding
Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
What we’re looking for
1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
A self-driven problem-solver who always goes the extra mile
Clear and warm communication skills - whether over email, chat, or live calls
Ambition to learn fast, grow with the team, and take on real responsibility
Bonus Points
Experience with SaaS, B2B software, or marketing/SEO tools
Familiarity with help desk systems, onboarding flows, or community-building
Exposure to AI / SEO / growth tooling or customer support automation
Experience working in a high-growth, venture-backed startup environment
What we offer
Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
Comprehensive benefits package
Collaborative, high-energy in-office work environment
Opportunity to make a significant impact and define a new market category
EEOC Statement:
Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
Compensation:
The base salary range for this position is $60,000 to $75,000 annually. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.
