Customer Success Manager
Who we are
Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages.
About the Role:
The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts and driving measurable outcomes across adoption, retention, and revenue growth. This role is ideal for a customer success professional who thrives on building strong day-to-day relationships, driving product value, and operating with urgency in a fast-moving environment.
You will serve as the primary point of contact and trusted partner for your assigned customers, accountable for ensuring they fully realize the value of Quandri's AI-powered platform. This means going deep on their workflows, running engaging adoption and change management sessions, and proactively identifying risks and opportunities across your book of business. You'll partner closely with Sales, Support, Product, and Implementation teams to deliver a seamless customer experience and ensure Quandri becomes core to how your customers operate.
This role requires someone who is organized, commercially aware, passionate about customer outcomes, and who thrives in a fast-paced startup environment where we’re constantly pushing the boundaries on what we can do for our customers.
This is a hybrid role for candidates based in or willing to relocate to Vancouver, BC.
What we do
Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry’s critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated.
This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering real transformation to the entire insurance experience one process at time through the deep understanding of insurance workflows, systems and data paired with deep technical capabilities and proprietary models.
We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.
Why join us?
We are moving fast and focused on customer impact. You will enjoy and be successful at Quandri if you:
-
Have a deep customer focused mindset
-
Can operate in a fast paced environment where change and innovation is a constant
-
Take high levels of ownership in everything you do
-
Have AI-first thinking and want to apply AI to solve the world’s problems of tomorrow
-
Operate with urgency, and aren’t afraid to move fast and make some mistakes along the way
-
Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team
-
Want to have a big impact, and are not content with making changes at the edges
Our head office is in Vancouver BC, with ¾ of our team working here and the rest distributed across North America.
We’re backed by leading US and Canadian investors, are growing fast, and have a few awards to prove it:
-
LinkedIn’s Top Canadian Startups in 2024 & 2025
-
Deloitte’s Fast 50
-
CB Insights’ Insurtech 50 and Fintech 100
-
Globe and Mail’s Top Growing Companies in Canada.
Most importantly, if you want to do the best work of your life changing an industry with technology alongside talented people who are both high-performing and kind, Quandri is the place for you.
Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.
Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.
