Field Support Engineer
Role: Field Support Engineer (Taiwan)
About the Role
You'll be our technical presence in Taiwan, responsible for deploying and maintaining our AI-powered
defect classification solutions at customer semiconductor manufacturing facilities. You'll work
directly with customer IT and engineering teams to coordinate infrastructure setup, ensure smooth
deployments, and provide ongoing support.
Responsibilities
Pre-Sales Technical Advisory
Act as the primary technical point of contact during the sales cycle to address complex FAQs
regarding infrastructure and systems integration.
Deeply understand product features to demonstrate value and alignment with client
requirements.
Lead the sizing and architecture recommendations for client infrastructure during the
proposal phase.
Collaborate with the Sales team to define technical requirements within initial Statements of
Work (SOWs).
Customer Coordination & Hardware Setup
Work with customer IT teams to define hardware requirements (servers, GPUs, networking,
storage)
Validate that provisioned infrastructure meets our specifications before deployment
Coordinate network configuration, firewall rules, and access requirements
Guide customers through prerequisites and readiness checklists
Participate in site visits for hardware inspection and initial setup
Maintain clear communication with customers on project timelines and technical
requirements
Deployment & Support
Install, configure, and maintain our application stack on customer infrastructure (Docker,
nginx, PostgreSQL, RabbitMQ)
Monitor system health, analyze logs, and troubleshoot issues—resolving independently
where possible or escalating with detailed findings
Document deployment configurations, issues, and resolutions
Perform routine maintenance, updates, and health checks
Coordinate with core engineering team on complex issues and product feedback
Participate in a 24/7 on-call rotation to manage urgent system outages or high-priority
integration failures.
Requirements
3-5 years in DevOps, system administration, technical support, or field engineering
Hands-on experience with Docker and container orchestration
Familiarity with Linux server administration
Experience with PostgreSQL and basic SQL troubleshooting
Understanding of web servers (nginx) and networking fundamentals
Comfortable reading Python/Django application logs
Strong customer communication skills—able to explain technical requirements to IT teams
Experience coordinating with external teams on infrastructure provisioning
Willing to work flexible hours and participate in an on-call schedule
Good English and Mandarin communication
Nice to Have
Experience in semiconductor or manufacturing environments (fab protocols, cleanroom
awareness)
Familiarity with enterprise hardware specs (GPU servers, storage systems)
Experience with RabbitMQ or message queues
Exposure to Kubernetes
